Trading Terms

Payment

Making a purchase through our website is secure and easy.  Add your items to the basket, when you are readyclick on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as it is not confirmed until you are transferred to a secure page to enter payment details

Payment can be made by Telephone, Paypal, credit or debit cards.  If you have any queries or to pay over the phone please contact us on 01226 744343.

Security

Our system does not store credit or debit card details to ensure maximum security for customers.  Please do not send card details by email.

DJK Floats will not share your details with any third party.

Postage and packing

Floats and small items are at flat rate:

Postage is charged according to the weight and size of the order, there is a minimum charge of  £1.00 for postage and packing.  Some items although they are lightweight (such as sliders and stems) cost £3.30 to post and it is difficult to set an amount for these.  If you have any problems due to postage issues when ordering please ring Kath on 01226 744343 and I will either send a Paypal invoice for the correct amount or I can take card payments over the phone.

Delivery policy

We aim to send out orders on the same day if the order is received before 3 pm on weekdays or in any case within 3 working days, a confirmation email will be sent when the items are posted.  If the item is out of stock we will notify you of any delay and give you the option to go ahead or cancel the order.

Returns policy

Please advise us within 7 days of receiving your order if for any reason you are unhappy with the item.  Please contact us prior to returning any goods and we will arrange a replacement or a full refund.  This guarantee does not affect your statutory rights as a consumer.

Customer Services

If you have any comments or questions about an order, or our products in general please contact us. We are open Monday to Friday, 9:00am to 5:00pm to answer your calls.